Launch
For teams putting their first agent live.
Per resolution
Volume rates from day one
- Chat and email
- One agent and one brand
- Help center, macros and ticket import
- Helpdesk and commerce connections
- Weekly performance report
- Email support
Pricing
Pay for resolutions,not seats.
Vesper is priced on the conversations it resolves. When the agent hands a customer to your team, or you run a test, it costs you nothing.
Scale
Most chosenFor support teams running every channel.
Per resolution
Lower rates as volume grows
- Everything in Launch
- Voice, SMS and messaging apps
- Unlimited agents, brands and languages
- Live conversation analytics
- Testing on past conversations
- Staged rollouts and version history
- Named success manager
Enterprise
For regulated and global operations.
Custom
Annual agreement, tailored to you
- Everything in Scale
- Single sign-on and role-based access
- Data residency in the EU or US
- HIPAA agreement and custom retention
- 99.95% uptime commitment
- Custom connections and on-site training
How billing works
Simple to forecast.Fair by design.
You only pay when Vesper actually solves the problem, so our incentives match yours: resolve more, and resolve it well.
You pay for
- Conversations Vesper resolves from start to finish, with no follow-up from the customer within 72 hours.
You never pay for
- Conversations handed to your team
- Abandoned chats, spam and wrong numbers
- Tests, rehearsals and practice runs
Compare plans
Everything side by side.
| Feature | Launch | Scale | Enterprise |
|---|---|---|---|
| Channels | |||
| Chat and email | Included | Included | Included |
| Voice | Not included | Included | Included |
| SMS and messaging apps | Not included | Included | Included |
| Build and improve | |||
| Agents and brands | 1 | Unlimited | Unlimited |
| Languages | 3 | 99 | 99 |
| Testing on past conversations | Not included | Included | Included |
| Staged rollouts | Not included | Included | Included |
| Analytics | Weekly report | Live | Live and exports |
| Security and support | |||
| Encryption and audit log | Included | Included | Included |
| Single sign-on | Not included | Not included | Included |
| Data residency | Not included | Not included | Included |
| HIPAA agreement | Not included | Not included | Included |
| Uptime commitment | 99.9% | 99.9% | 99.95% |
| Support | Success manager | Dedicated team | |
Questions
Pricing, answered.
Anything else you want to know about plans or billing? Our team is happy to walk you through it.
A conversation Vesper handles from start to finish, where the customer does not come back about the same issue within 72 hours. If the agent hands the conversation to your team, it is not counted.
Yes. Every plan starts with a pilot on your own past conversations, so you see the resolution rate Vesper would have reached before anything goes live.
No. Onboarding, connections to your systems and training for your team are included on every plan.
Vesper scales with demand automatically. Your rate per resolution stays the same during a surge, and higher monthly volume moves you onto lower rates.
Any time. Most teams start on Launch with one channel and move to Scale when they add voice or more languages.
Get started
Give every customeran answer today.
Bring a handful of real conversations. We'll show you Vesper solving them inside your own systems, in one call.